Privacy at Crown West Medical
At Crown West Medical, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information.
We collect personal and health information to provide healthcare services, coordinate your care, process Medicare claims, communicate with you regarding appointments and healthcare needs, and meet our legal and professional obligations.
Information We Collect
We may collect information including:
- Personal details and contact information
- Medicare, DVA and health fund information
- Medical history and clinical information
- Investigation results and specialist correspondence
- Billing and payment information
How We Use Your Information
Your information may be used to:
- Provide healthcare services
- Coordinate care with other healthcare providers
- Arrange referrals and investigations
- Process Medicare and health fund claims
- Manage recalls and reminders
- Support preventative healthcare activities
Communications
Crown West Medical may contact patients via telephone, SMS, email and HotDoc regarding:
- Appointment reminders and confirmations
- Clinical recalls
- Preventative healthcare reminders
- Information regarding healthcare services available within the practice
Patients may opt out of non-clinical communications at any time.
Artificial Intelligence (AI)
Some practitioners may utilise approved AI-assisted documentation systems, including Heidi and Lyrebird, to support clinical note-taking and administrative functions.
Patients are informed through practice consent processes and may decline participation where clinically appropriate.
My Health Record
Doctors may access and upload information to My Health Record where clinically appropriate and permitted by legislation.
Accessing Your Information
Patients may request access to their health information or request correction of inaccurate information by contacting the practice.
Privacy Concerns
For privacy enquiries or complaints, please contact:
Nicole Mayo
Privacy Officer
Crown West Medical
Phone: (02) 4228 4155
Email: reception@crownwestmedical.com
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Health Care Complaints Commission (HCCC).
Full Privacy Policy
A copy of the Crown West Medical Privacy Policy is available below: